Refund Eligibility
Refund Eligibility
You are eligible for a refund if:
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The return request is made within 14 days of receiving the product.
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The item is unused, undamaged, and returned in original packaging with all tags.
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The product passes our quality inspection after being returned.
Products that are used, damaged, or missing packaging are not eligible for refunds.
How to Request a Refund
To apply for a refund:
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Contact NeoStep.pk support via email or WhatsApp.
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Provide your order number and reason for refund.
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Attach clear photos if the item is damaged, defective, or incorrect.
Our team will verify the request and guide you through the return process.
Refund Processing Time
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Once we receive and inspect the returned product, your refund will be processed within 7–14 business days.
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Refunds are issued through the original payment method or via store credit, depending on your preference.
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Delivery/shipping charges are non-refundable, unless the product was delivered damaged or incorrect.
Return Shipping Costs
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For standard returns, customers pay the return shipping cost.
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If you received a wrong, defective, or damaged product, NeoStep.pk covers the return or replacement shipping.
Non-Refundable Items
Refunds cannot be issued for:
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Products that show signs of use or wear
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Items returned without packaging or tags
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Customized or final-sale items
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Products damaged due to customer misuse
Damaged or Wrong Product Refunds
If the product arrives broken, faulty, or incorrect, you must report it within 48 hours with photos/videos.
In such cases, NeoStep.pk will offer either:
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A full refund, or
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A free replacement, depending on your choice and product availability.
Why Our Refund Policy Matters
NeoStep.pk’s transparent refund structure ensures:
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A safe and trustworthy shopping experience
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Fast and fair resolution of issues
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Clear guidelines for online buyers in Pakistan
