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Common questions
Frequently Asked Questions
Do you offer Cash on Delivery (COD) for slippers in Pakistan?
Yes, every order on Neo Step ships with Cash on Delivery available nationwide. You only pay when your slippers or chappal arrive at your door, no advance payment needed.
How many days does delivery take?
Most orders reach you within 3 to 5 working days anywhere in Pakistan, including smaller cities, with a tracking update once dispatched.
What if the size doesn't fit, can I exchange it?
Yes, you have 14 days from delivery to request a free exchange, as long as the item is unworn and in its original packaging.
Are Neo Step slides good for daily wear, or just indoor use?
Neo Step cloud cushion and pressure relief slides are built with EVA soles and anti-slip grip, making them suitable for daily outdoor wear, not just indoor lounging.
What makes Neo Step slippers different from regular chappal?
Neo Step uses cushioned, medicated soles designed to reduce foot pressure and fatigue, unlike typical flat, hard-soled chappal.
Do you deliver outside major cities in Pakistan?
Yes, Neo Step ships across all of Pakistan, including remote areas beyond Karachi, Lahore, and Islamabad.
